Shipping & Returns

Shipping & Returns

At Pretty Engraving, we understand the excitement of receiving your personalized treasures promptly. That's why we strive to process and ship all orders within 2-3 business days of receiving them. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

We offer shipping to addresses within the United States and internationally, with shipping rates and delivery times varying based on your location and the shipping method selected at checkout. Please note that shipping times may be affected by external factors such as holidays or unforeseen delays, but rest assured, we will do our utmost to ensure your order reaches you in a timely manner.

For any questions or concerns regarding shipping, please visit our Contact Us page for assistance.

Return & Exchange Policy:

While we strive for perfection in every product we create, we understand that sometimes things may not go as planned. If you're not completely satisfied with your purchase, we're here to help.

We accept returns and exchanges within 14 days of receiving your order, provided the item is unused, in its original condition, and accompanied by proof of purchase. To initiate a return or exchange, please visit our Contact Us page with your order number and details of the item(s) you wish to return or exchange.

Please note that personalized or custom-made items are ineligible for return or exchange unless they arrive damaged or defective. In such cases, please contact us immediately, and we will gladly assist you in resolving the issue.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within 10 business days, while exchanges will be processed promptly to ensure you receive your desired item as soon as possible.

For more information on our shipping and returns policies, please refer to our FAQ section or visit our Contact Us page.

Thank you for choosing Pretty Engraving – we appreciate your trust and support!