FAQ

1. How long will it take to receive my order? We strive to process and ship all orders within 2-3 business days of receiving them. Shipping times may vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

2. Do you offer international shipping? Yes, we offer shipping to addresses within the United States and internationally. Shipping rates and delivery times for international orders may vary based on your location and the shipping method selected at checkout.

3. Can I return or exchange an item? We accept returns and exchanges within 14 days of receiving your order, provided the item is unused, in its original condition, and accompanied by proof of purchase. Personalized or custom-made items are ineligible for return or exchange unless they arrive damaged or defective. For more information, please refer to our Return & Exchange Policy.

4. How do I track my order? Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery. If you have any questions or concerns about the status of your order, please feel free to contact us.

5. Do you offer gift wrapping or personalized messages? Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order. You can also include a personalized message to be included with your gift. Simply enter your message in the designated field during checkout.

6. How can I contact customer support? If you have any questions, concerns, or feedback, our customer support team is here to help! You can contact us via email at or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries as quickly as possible.

7. Are your products eco-friendly? We are committed to sustainability and eco-conscious practices whenever possible. While not all of our products may be classified as eco-friendly, we prioritize using materials and production methods that minimize environmental impact whenever feasible.

8. Do you offer bulk discounts for corporate orders? Yes, we offer bulk discounts for corporate orders and large quantities. Please contact our customer support team for more information and to discuss your specific requirements.

9. Can I customize an item with my own design or logo? Yes, we offer customization options for many of our products. Please contact us with your specific design or logo requirements, and our team will work with you to create a personalized solution tailored to your needs.

10. Do you offer wholesale pricing for retailers? Yes, we offer wholesale pricing for retailers interested in carrying our products. Please contact us for more information about our wholesale program and to discuss partnership opportunities.